Terms of service

Trueproposals is operated by ThunderMind Tech, Lahore, Pakistan (“Trueproposals”, “we”, “us”). These terms apply to the Trueproposals website, mobile app and agency console, and to everyone who uses them: individuals seeking a match (“members”) and matchmaking agencies and their staff (“agencies”). Section 9 contains additional terms that apply only to agencies.

Our privacy policy explains how we handle personal information and forms part of these terms.

• You must be at least 18 years old and legally able to marry in the country where you live. Profiles with a date of birth under 18 are rejected.
• You must use Trueproposals only to seek, or to help someone you represent seek, a partner for marriage.
• One account per person. You may not create an account for someone else, except as an agency under section 9.
• You must not have been previously removed from Trueproposals.

You are responsible for everything that happens under your account. Keep your password confidential and sign out on shared devices. If you sign in with Google, your Google account security also protects your Trueproposals account. Tell us immediately through the contact form if you believe your account has been accessed without your permission.

Everything on your profile must be true, current and about you. Using another person’s photos, misstating your age, marital status, location or other attributes, or presenting yourself as someone you are not is grounds for immediate removal.

You agree not to:

• Harass, threaten, insult or discriminate against any member, agency or member of staff.
• Ask members for money, gifts, financial details or documents, or offer these in return for a match.
• Use Trueproposals for dating, casual relationships, commercial solicitation, recruitment, advertising or any purpose other than marriage matchmaking.
• Share, screenshot or forward another member's photos, contact details or private information outside the platform without their permission, or post anyone's private information on your own profile.
• Upload content that is sexually explicit, violent, hateful, defamatory or that infringes someone else's rights.
• Scrape, crawl, copy or bulk-download profiles, or access the service by any means other than our website, app and console.
• Attempt to bypass contact-detail gating, visibility settings, like limits or any other access control.
• Introduce malware, probe or overload our systems, or interfere with other members' use of the service.

There is currently no in-app report button. To report a member, agency or profile, use the contact form and include the profile name and what happened. We read every report.

You keep ownership of the photos and text you upload. You grant Trueproposals a non-exclusive, royalty-free, worldwide licence to store, display, resize and transmit that content for the purpose of operating the service: showing your profile to other members and agencies, producing match suggestions, and letting agencies you have authorised share a profile summary. The licence ends when the content is deleted, subject to backup rotation as described in the privacy policy.

You confirm that you have the right to upload everything you upload, including permission from anyone else who appears in your photos. We may remove content that breaches these terms without notice.

Trueproposals suggests profiles using the attributes and preferences that members and agencies enter. Suggestions are an automated ordering of profiles, not an endorsement or a guarantee of compatibility. You decide whom to like, connect with or meet.

Contact details are unlocked only after a mutual match or, for agencies, when a member has explicitly chosen to share them. Messages sent through the platform are stored so that both sides can read them and so that we can investigate reports of misconduct.

Any meeting you arrange is at your own discretion and risk. Read and follow our safety guidance.

Badges on Trueproposals mean specific things and nothing more:

• Verified agency is granted by Trueproposals after we have checked the agency’s identity and business details. It means we know who the agency is; it is not a guarantee of the agency’s service quality or of every profile on its roster.
• Verified on a candidate profile represented by an agency means the agency has declared that it has met or checked that candidate. Trueproposals does not independently verify candidate profiles.
• Represented by shows which agency is acting for a profile and may be messaging on the candidate’s behalf.

Nothing on the platform replaces your own due diligence before committing to a match.

Trueproposals is currently free to use. We may introduce paid features, such as a premium membership that removes the daily like limit for members, or introduction credits for agencies. If we do, the price, billing period and what is included will be shown before you pay, and these additional terms will apply:

• Payments are processed by a third-party payment provider; we do not store your card details.
• Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time and keep access until the end of the paid period.
• Fees are non-refundable except where the law where you live requires a refund, or where we have failed to provide the paid feature.
• Paid features do not change how matching works, who can see your contact details, or any other member's rights.

By creating an agency account you confirm that you are authorised to bind the agency, and the agency agrees to the following in addition to everything above.

• Consent for every candidate. Before adding a candidate to your roster, whether one at a time or by CSV import, you must have that person’s (or, where customary and lawful, their family’s) explicit permission to publish their details and photos on Trueproposals, to share a summary with other agencies and families, and to message on their behalf. You must be able to show us that permission on request.
• Accuracy. You are responsible for the accuracy of every attribute you enter about a candidate. Marking a candidate as verified is your declaration that you have met or checked them; do not mark candidates you have not.
• Candidate requests. If a candidate asks you to correct, hide or remove their profile, or to take over their own account, you must act within 7 days. Trueproposals may act on a verified candidate request directly.
• Staff. You are responsible for the actions of every staff account under your agency. Remove staff who leave promptly.
• Contact details. A member’s phone or email that reaches you through Trueproposals may be used only to progress that member’s match. It must not be added to marketing lists, sold, or shared with anyone the member has not agreed to.
• Hand-off. When a candidate takes over their own profile, you stop messaging for them and lose edit access. Conversation history remains with the candidate.
• WhatsApp. If you connect a WhatsApp Business account, you are responsible for complying with Meta’s WhatsApp Business terms and for messaging only people who have agreed to hear from you.
• Activation and verification. New agency accounts are reviewed before activation. We may decline, suspend or withdraw verification or activation at our discretion, including where we receive credible complaints from members or other agencies.

You may stop using Trueproposals at any time and delete your account yourself from your profile page, or through the contact form if you cannot sign in. An agency owner deleting their account closes the agency. Deletion is described on the delete your account page and in the privacy policy.

We may suspend or terminate your account, remove content, or restrict features without prior notice if we reasonably believe you have breached these terms, put other members at risk, or exposed us to legal liability. Where practical we will tell you why. Fees already paid for a period in which your account is terminated for breach are not refunded.

We facilitate introductions. We do not guarantee that you will find a match, that any member or agency is who they say they are, or how anyone will behave on or off the platform. Profiles, messages and agency claims are the responsibility of the people who make them.

The service is provided “as is”. We may change, pause or discontinue features at any time, and we do not promise uninterrupted or error-free operation. To the fullest extent the law allows, Trueproposals and ThunderMind Tech are not liable for indirect or consequential loss, loss of opportunity, emotional distress, or any loss arising from your interactions with other members or agencies. Where liability cannot be excluded, it is limited to the amount you paid us in the 12 months before the claim, or PKR 10,000 if you have paid nothing.

Nothing in these terms limits liability that cannot be limited under the law where you live, including for death or personal injury caused by our negligence, or for fraud.

The Trueproposals name, logo, design, matching system and software are owned by ThunderMind Tech or its licensors. You may not copy, modify, reverse-engineer or create derivative works from any part of the service, or use our name or branding without written permission.

We will update these terms as the service and the law change. The date at the top shows the current version. For material changes we will notify you in the app or by email at least 14 days before they take effect. If you continue using Trueproposals after that date you accept the new terms; if you do not agree, stop using the service and request deletion of your account.

These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction over any dispute, without prejudice to any mandatory consumer protection you are entitled to in the country where you live. Before starting formal proceedings, please contact us so we can try to resolve the issue directly.

Questions about these terms: use the contact form. Notices from us will be sent to the email address on your account.