The things people ask us most. Can't find what you're looking for? Reach out any time.
Marriage. Everything — the profile fields, family details, agency representation, the way introductions work — is designed for people and families seeking a committed partner, not casual dating.
No one, until you and another member have both liked each other and matched. If you ask an agency to represent you, you choose whether it sees your phone and email. Contact details are hidden on the server, not just in the app.
Matchmaking agencies use Trueproposals to manage the candidates they represent. A profile marked 'Represented by' an agency is managed by that agency, and messages from it may come from the agency's staff rather than the candidate. Agencies can only join after a review by our team.
Yes, for individuals and for agencies. Matching inside your own roster and across the network is free today. If we introduce paid features later — such as a premium membership or introduction credits for agencies — they will be optional and clearly priced before you pay.
Your profile and partner preferences are compared with other members'. Some preferences act as filters (age range, location, faith, languages); others adjust a compatibility score (height, education, marital status, income band). The result is an ordered set of suggestions you can accept or ignore — it is not a decision made for you, and you can always search profiles directly.
'Verified agency' means Trueproposals has checked the agency's identity and business details. 'Verified' on a candidate profile means the agency representing them has declared it has met or checked that person; Trueproposals does not independently verify candidates. Neither badge replaces your own due diligence.
Between individuals, after a mutual match — you like someone and they like you back. Between agencies, when an introduction is accepted by both sides. Until then there is no messaging, and no contact details change hands.
Yes. Untick 'Show my profile in discovery' on your profile page. You disappear from search and suggestions immediately; existing matches and conversations continue. Tick it again whenever you are ready.
Agencies must have your permission before adding you, and you can ask them to correct, hide or remove your profile or hand it over to you. If they do not act within a few days, contact us with your name and the agency's name; we will verify who you are and act on your request directly.
Send a deletion request through the contact form from the email address on your account. We confirm it is you, then delete your profile, photos, messages and match history from our live systems within 30 days, as described in the privacy policy.
Use the contact form and include the profile or agency name, what happened and roughly when. There is no in-app report button yet. Messages sent on the platform are stored, so we can review the conversation ourselves. Every report is read by a person.
Start from the agency sign-up page: create the agency and an owner login, add your details, then wait for our review. Once activated you can build your roster, import an existing database from a spreadsheet, and start matching. Verification is granted separately after we have checked your identity and business details.
Yes. Browse agencies from your account and send a representation request. You choose whether to share your contact details with the request. If the agency accepts, it manages your profile and introductions until you take it back.
Still stuck? Contact us or visit the help center.