Questions, answered

Frequently asked questions

The things people ask us most. Can't find what you're looking for? Reach out any time.

Is Trueproposals for dating or marriage?

Marriage. The whole experience is designed for people seeking a committed, long-term partner — not casual dating.

How does the AI matching work?

When you create a profile (or paste a short note for our AI to build one), we learn what matters to you — faith, community, education, goals — and introduce a small set of genuinely aligned people instead of an endless feed.

Who can see my contact details?

No one, until you and another member have both expressed interest. Your email and phone stay hidden until a mutual match, and even then they're only shared with that person.

When does chat open?

Chat unlocks only after a mutual match — you like someone and they like you back. Until then, no messaging is possible, which keeps the experience respectful.

What is an agency, and the 'Represented by' badge?

Verified matchmaking agencies can introduce candidates on their behalf. Whenever a profile is managed by an agency, you'll see a clear 'Represented by' badge so you always know who you're talking to.

Is the service free?

Creating a profile and matching is free. Some convenience features may be offered as a paid upgrade, but the core experience — finding and connecting with matches — does not require payment.

Still stuck? Contact us or visit the help center.