Safety tips

• Your phone number and email are never shown to another member until you have both liked each other and matched. Until then, all conversation happens inside Trueproposals.
• Agencies do not get your contact details when you ask them to represent you unless you tick the option to share them. You can decline representation at any time.
• You can step out of discovery whenever you like: untick “Show my profile in discovery” on your profile. Your profile stops appearing in search and suggestions, while existing matches and conversations continue.
• Only signed-in members and agencies can see profiles. Candidate profiles are never published to search engines.

A profile marked Represented by an agency may be operated by that agency’s staff, not the candidate. Messages you receive from such a profile may be written by a matchmaker. That is normal in agency-led introductions, but keep it in mind before sharing anything personal, and ask to speak with the candidate or their family directly before committing to a meeting.

Badges mean specific things. Verified agency means Trueproposals has checked the agency’s identity and business details. Verified on a candidate means the agency representing them has declared it has met or checked them; Trueproposals has not independently verified that candidate. Neither badge is a guarantee of character or intent, so do your own due diligence as you would with any introduction.

Your profile already shows what a family needs to judge fit: background, education, profession, location, faith and preferences. Home address, workplace name, national ID or passport details, bank information and the names of your children do not need to be shared until you and your family have decided to move forward, and some of them never need to be shared at all.

If you upload photos, use ones that do not show your house number, car plate, workplace badge or children. Once someone has a photo you cannot control where it goes.

Be cautious of anyone, whether a member, a family or an agency, who:

• Asks for money, gifts, loans, visa sponsorship, or help with a financial emergency, at any stage. Genuine proposals do not involve payments between families before they have met.
• Asks for copies of your ID, passport, bank statements or property documents early on, or offers theirs unprompted to build trust.
• Refuses a voice or video call, or always has a reason why family members cannot be involved.
• Pushes to move the conversation to another app immediately, or to meet privately before families have spoken.
• Has a story that changes, photos that look professional or inconsistent, or details that do not match their profile.
• Pressures you to decide quickly, or reacts with anger when you take time.
• As an agency, charges you fees for introductions that were promised as free, or asks for payment outside their stated terms.

Trueproposals is built for marriage, and in most of our communities that means families meet. Involving a trusted family member early is one of the strongest safety measures you have: they see what you might miss, and a genuine match will welcome it. At the same time, the decision is yours. If anyone, including an agency, pressures you into a match you are not comfortable with, you can stop the conversation and tell us.

• Speak by voice or video first, so you know the person matches their profile.
• Choose a public place for a first meeting, and bring or inform a family member or friend.
• Arrange your own transport there and back; do not depend on the other party.
• Keep your phone charged and share your location with someone you trust.
• If anything feels wrong, leave. You owe no one an explanation.

An agency should have asked your permission before putting you on Trueproposals, and should show you what your profile says. If you are on the platform without having agreed to it, if your profile is inaccurate, or if you want to take over your own profile, ask the agency first. If they do not act within a few days, contact us with your name and the agency’s name; we will verify who you are and act on your request.

There is currently no report button inside the app. To report a member, an agency or a profile, use the contact form and include the profile or agency name, what happened, and roughly when. Messages sent on the platform are stored, so we can review the conversation without you having to forward screenshots. Every report is read by a person, and we remove accounts that breach our terms.

If you have been defrauded or threatened, also report it to your local police or cybercrime authority. In Pakistan that is the FIA Cyber Crime Wing; elsewhere, your national police non-emergency line can direct you.