This policy explains what Trueproposals collects, why, who can see it, and the choices you have. Last updated 20 October 2026.
Trueproposals is operated by ThunderMind Tech, Lahore, Pakistan (“Trueproposals”, “we”, “us”). We are the data controller for the personal information described in this policy, except where an agency collects information about you offline (see section 8).
This policy covers the Trueproposals website, the Trueproposals mobile app, and the agency console. It does not cover third-party websites or services that we link to.
Account details. Your email address and a password, or, if you sign in with Google, the Google account identifier, email and name that Google shares with us. You may also add a phone number. Your phone number and email are private by default (see section 6).
Profile information. Everything you choose to enter on your profile: display name, date of birth, gender and the gender you are seeking, religion and openness to other faiths, community, education, profession, height, marital status, number of children, family details, living situation, income band, disability status and related details, languages spoken, your location (country, state, city and, optionally, address), a short bio, and your preferences for a partner (age, location, height, marital status, education, income band, faith, languages).
Photos. Profile photos you upload. Photos are stored on our servers and shown to members who can view your profile.
Intro text. If you describe yourself in free text and ask us to fill in your profile from it, we process that text to extract profile attributes. You review and can edit every attribute before it is saved.
Messages. Messages you send to other members or agencies through the platform, and when they were sent and read.
Support requests. When you use the contact form we keep your name, email, subject and message so we can reply.
When you use Trueproposals we record the actions you take that the service needs to work: the profiles you like, the matches formed, the introductions and representation requests you send or receive, and when your account was created and last updated. Our servers also keep standard request logs (IP address, browser or app version, pages or endpoints requested, timestamps) for security and troubleshooting.
Cookies and local storage. The website stores your sign-in tokens in your browser’s local storage so you stay signed in; they are removed when you sign out. We do not use advertising cookies or tracking pixels.
How you found us. When you first arrive on the website we note the campaign tags in the link you followed (such as utm_source), the referring site and the page you landed on, and store them with your account or contact request so we know which channels bring people to Trueproposals. This is kept only for that purpose and is never shown to other members.
Analytics. We use Google Analytics to understand how the website is used: pages viewed, and when someone signs up or sends a contact request. We do not send your name, email or phone number to Google Analytics. You can block it with a browser extension or by disabling JavaScript; the service still works.
Some profile fields are sensitive: religion, disability status, health-related details you choose to include, and, indirectly, ethnic or community background. We ask for these because they are central to how families in our community look for a match. Disability and health-related fields are optional. Religion is required to appear in discovery, because faith is a core matching filter; you can keep an account without it, but your profile will not be shown to others. By filling in a sensitive field you consent to us storing it and showing it to members who can view your profile, and to using it in matching as described in section 5. You can remove it at any time from your profile, and removing it withdraws that consent.
We do not sell your personal information, and we do not use it for third-party advertising.
Your contact details are never shown publicly. Your email address and phone number are only revealed to another member after you have mutually matched, or to an agency after you have explicitly chosen to share them when requesting representation. This is enforced on our servers, not just hidden in the app.
Profile information that you have filled in is visible to signed-in members who are browsing for a match, and to verified agencies using the platform. You can pause discovery at any time; your profile then stops appearing in search and suggestions, while existing matches and conversations remain.
If an agency represents you, your profile shows a “Represented by” badge, the agency’s staff can view and edit your profile, and the agency can share a summary of it with other agencies and families it works with. That summary never includes your contact details. A profile marked private by the agency is visible only to people the agency has specifically introduced you to.
Other members and agencies may save or forward what you have chosen to show them. Please share only what you are comfortable with; see our safety guidance.
We share personal information only with:
Matchmaking agencies may add candidates they represent to Trueproposals, including candidates who have not created an account themselves. The agency is responsible for having the candidate’s permission to do so, for the accuracy of what it enters, and for honouring the candidate’s requests about that information. Each agency accepts these obligations in our terms.
If an agency has created a profile about you and you would like to take control of it, correct it or have it removed, you can ask the agency directly or contact us; we will verify your identity and act on the request.
When you delete your account (see how to delete your account), your sign-in, email address, phone number and Google sign-in link are removed immediately and your profile is hidden from everyone. Within 30 days your photos and profile text are permanently erased, leaving an anonymous “Deleted member” record. Residual copies may remain in encrypted backups for a further period until those backups are rotated out.
You can do the following at any time from your account:
You can also ask us to provide a copy of the personal information we hold about you, to correct it, to delete your account and data, to restrict or object to how we use it, or to withdraw consent you have given. To make a request, use the contact form. We will confirm your identity, usually by replying to the email on your account, and respond within 30 days.
If you are in the European Economic Area or the United Kingdom, these rights are granted by the GDPR and UK GDPR and you may also complain to your local data protection authority. Our legal bases for processing are: performance of our contract with you (account, profile, matching, messaging), your consent (sensitive profile fields, sharing contact details, Google sign-in), and our legitimate interests (security, preventing abuse, improving the service).
Passwords are stored hashed, never in plain text. All traffic between your device and our servers is encrypted with TLS. Sign-in uses short-lived access tokens, and access to contact details, private profiles and conversations is checked on the server for every request. Access to production systems is restricted to staff who need it.
No system is perfectly secure. If we become aware of a breach that affects your personal information we will notify you and, where required, the relevant authority without undue delay.
Our servers are operated by hosting providers that may be located outside the country you live in. Wherever your data is processed, it is protected by this policy and by contractual safeguards with our providers. Where required for transfers from the EEA or UK we rely on standard contractual clauses.
Trueproposals is for adults seeking marriage. You must be at least 18 years old to create an account, and profiles with a date of birth under 18 are rejected. If you believe a minor has an account, please contact us and we will remove it.
We will update this policy when the service or the law changes. The date at the top shows the current version. If a change materially affects how we use your information, we will tell you in the app or by email before it takes effect. Continued use after that date means you accept the updated policy.
Questions, requests or complaints about privacy: use the contact form. Requests are handled by ThunderMind Tech, Lahore, Pakistan. See also our terms of service.